Contact us

At New Quarter London, we want shopping with us to feel easy from the first click to the moment your parcel arrives. Not sure which size to choose, wondering where your order is, or curious about one of our coats or jumpers? Our customer service team is here to help.

We aim to give you clear answers, honest information and quick support – before you order, while your parcel is on its way and after it has arrived.

Every message is read by a real person, and we'll always do our best to sort things out for you.

How to reach us

You can contact New Quarter London using the details below:

Store name: New Quarter London
Company name: Matraktief
Warehouse address: International Rail Freight Terminal, Shenley Drive, Crick, Daventry 10, NN6 7EB, United Kingdom
Business address: Meesterslaan 38, Westerbroek, Groningen, 9608 PS, Netherlands
VAT number: NL001939118B57
Company registration number: 71901965
Phone: +44 845 1543890
Email: support@nqlondon.com

We usually reply to every message within 24 hours on business days.

Customer support hours

Monday – Friday: 09:00 – 17:00 (GMT)
Saturday – Sunday: closed

Many questions about delivery, returns and orders are already answered in our Frequently Asked Questions. Prefer to write to us? Use the contact form below and we'll reply by email.