Shipping Policy
At New Quarter London we deliver your fashion finds quickly and reliably across the United Kingdom. Below you'll find everything you need to know about how your order reaches you.
Where we ship
We currently deliver to addresses throughout the United Kingdom only.
Shipping costs
Shipping is free on every UK order, with no minimum spend.
Processing and delivery times
- Processing time: 2–3 business days (Monday to Friday)
- Transit time: 4–9 business days (Monday to Friday)
- Total delivery time: 6–12 business days
- Order cut-off time: 6:00 PM (GMT). Orders placed after the cut-off are processed the next business day.
These are estimates. During busy periods such as sales or the holiday season, or in case of carrier delays, delivery may take a little longer – we'll always let you know if there's a delay.
Order tracking
As soon as your order has been dispatched, you'll receive a confirmation email with a tracking link.
Shipping restrictions
We're unable to deliver to PO Box addresses or BFPO addresses.
Failed deliveries
If a parcel can't be delivered – for example because of an incorrect address or a missed delivery – and is returned to us, we'll contact you to arrange redelivery. A second shipment may involve an extra cost.
Lost or damaged parcels
If your order goes missing or arrives damaged, please email us straight away at support@nqlondon.com with your order number. We'll work with the carrier to resolve it as quickly as possible.
Contact
Store name: New Quarter London
Company name: Matraktief
Company registration number: 71901965
VAT number: NL001939118B57
Registered address: Meesterslaan 38, Westerbroek, Groningen, 9608 PS, Netherlands
Warehouse address: International Rail Freight Terminal, Shenley Drive, Crick, Daventry 10, NN6 7EB, United Kingdom
Email: support@nqlondon.com
Phone: +44 845 1543890
Customer service: Monday to Friday, 9:00 AM – 5:00 PM (GMT). Saturday and Sunday: closed.
We usually reply within 24 hours on business days.
You can also reach us through our contact page.